Report a Damaged, Short or Wrong Shipment

Report a damaged, short or wrong shipment

Tell us what went wrong with your order and we will reply within one business day. Have your order number or PO ready. Photos help us file the claim the same day.

Photos: after you submit, email your photos to support@supplytie.com with your order number in the subject line. Up to 10 photos, phone pictures are fine. Please include the outside of the box, the shipping label, and the damaged items. If the files are too large to send, send them in two emails.