Refund policy

Refund & Return Policy

Last Updated: December 18, 2024

At SupplyTie, we stand behind the quality of our industrial packaging products. This policy outlines our approach to returns and refunds for stretch wrap and related materials.

Order Verification & Cancellation Rights

SupplyTie reserves the unreserved right to verify, cancel, or refuse any order at our sole discretion. This includes but is not limited to:

  • Orders that appear fraudulent or suspicious
  • Orders with incomplete or unverifiable business information
  • Orders with shipping addresses that don't match billing information
  • Orders that violate our terms of service

If we cancel your order, you will receive a full refund within 5-7 business days. We are not obligated to provide a reason for order cancellation.

Defective or Damaged Products

If you receive defective or damaged products, we will provide a full refund or replacement at no additional cost.

To qualify:

  • Notify us within 7 days of delivery
  • Provide photos of the defect or damage
  • Include your order number and description of the issue

Contact us at: [insert email] or [insert phone]

Order Errors

If we ship the wrong product specifications (gauge, width, length, etc.), we will:

  • Ship the correct product at no charge, OR
  • Provide a full refund including original shipping costs

You must notify us within 7 days of delivery.

Non-Returnable Items

Due to the nature of industrial packaging materials, we cannot accept returns on:

  • Products ordered to your specifications that arrive as described
  • Opened or used stretch wrap rolls
  • Custom or special orders
  • Products damaged due to improper storage or handling after delivery

Cancellations

Orders can be cancelled before shipping for a full refund. Once an order has shipped, standard return policies apply.

How to Request a Refund

  1. Email us at [insert email] with your order number
  2. Include photos of any defects or damage
  3. Describe the issue clearly
  4. We will respond within 1-2 business days with next steps

Refund Processing

Approved refunds will be processed within 5-7 business days to your original payment method.

Questions?

Contact us at:

We're committed to making things right. If you have any concerns about your order, reach out and we'll work with you to find a solution.