Shipping & Returns
Heavy and oversized items have additional freight charges. Any single MRO item that weighs 30 lb or more ships on its own and is charged freight by weight. It is never free and does not count toward the $500 free-freight order. Items under 30 lb each still ship free on MRO orders of $500 or more, even when you order several of them. Ordering 500+ lb? Request a freight quote for a better rate.
Here's what to expect when you order from Supply Tie — including lead times, freight, and how to return an item.
How Shipping Works
Supply Tie works with a network of supplier warehouses across the country. When you place an order, products ship directly from the supplier's facility nearest to you. This means you get competitive pricing without warehouse markups — but it also means a few things worth knowing upfront.
Multiple suppliers, multiple shipments: If your cart contains products from different suppliers, they will arrive in separate shipments on separate delivery timelines. You'll receive individual tracking numbers for each shipment.
Lead times: Most items ship in 1–3 business days; special-order and drop-ship items vary by vendor. Made-to-order and custom products (including custom-cut matting and bulk pallet quantities) may require additional lead time, which varies by vendor. Lead time is noted on the product page where applicable.
Freight shipments: Large or heavy orders (pallet quantities, rolls of matting, etc.) ship via LTL freight. Your cart shows the estimated freight before you pay; for an exact figure first, use “Request a quote for this cart” in the cart. Freight deliveries usually need a dock, forklift or liftgate, so let us know what you have.
Hazardous materials: items that must ship as hazardous materials carry a flat $23.00 hazmat charge per parcel shipment, waived on MRO orders of $500 or more.
Where we ship: the contiguous United States. Alaska, Hawaii, territories, APO/FPO and Canada are by quote.
Local delivery: we deliver ourselves to businesses in Jasper, Huntingburg & Ferdinand, the Evansville area and the Louisville area. Ask us what schedule works for you.
Tracking Your Order
Once your order ships, you'll receive a tracking notification by email. For freight shipments, the carrier will contact you to schedule a delivery appointment. If you haven't received tracking information within 3 business days of your order, reach out to us at our contact page and we'll look into it.
Returns & Exchanges
We want you to be satisfied with your purchase. Here's our return policy:
Business purchases you no longer want: Before it ships, cancel for a full refund, no charge. After it ships, returns are accepted only by prior approval, and only if requested within 14 days of delivery. Goods must be unopened, in the original sealed cases, in resalable condition. Approved returns carry a 20% restocking fee, and return freight is paid by the buyer. Original freight is not refunded.
Personal (non-business) purchases: If you bought for personal or household use, unopened, unused items in their original retail packaging can be returned within 30 days of delivery. Request an RMA first. A 20% restocking fee applies and you pay return shipping; both are waived if we sent the wrong item or it arrived damaged or defective. Hazardous materials, pesticides and other chemicals, and cut-to-length, custom or special-order items can't be returned.
Custom-cut and made-to-order products: Custom-cut matting, custom-length products, and any product modified to your specifications are non-returnable unless defective or damaged in transit.
Damaged or incorrect items: If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery. We'll arrange a replacement or refund at no cost to you. Use our damage and short-ship form.
To initiate a return, please contact us with your order number and reason for return. We'll provide a return authorization (RMA) and instructions. Request an RMA first: goods returned without one cannot be credited. Full details are in our Refund & Return Policy.
Questions?
If you have questions about shipping, lead times, or your specific order, we're here to help. Contact our team or use the chat in the bottom right corner.
Want exact freight before you order? Add items to your cart and use "Request a quote for this cart", or send us your list. We usually reply within 1 business day.