FAQ
Email your exemption certificate, quote requests and account questions to support@supplytie.com. We reply within 1 business day.
Supply Tie ships nationwide to all lower 48 US states, from vendor warehouses across the US. Short answers to the questions we get most. Each answer links to the page it comes from.
How is freight charged?
Supply Tie ships from several fulfillment locations, and each one bills freight differently. Items from the same location combine into one shipment and one checkout; items from different locations split into separate shipments, each with its own checkout button on the cart page. Every shipment shows a real freight number before you pay. Source: Shop by Shipping Location
What are the free-freight minimums?
They are set per shipping location, not per cart. ZOLL AEDs and Poly Bags & Film always ship free, with no minimum; Fittings & Hydraulics ship free on orders of $100 or more. Small parcels (up to 15 lb) ship free on orders of $50+; $9.95 under $50. Heavy, oversize and hazmat items show their shipping on the product page. Other lines ship free at $500, $1,000 or $3,000 per shipment depending on the vendor. Below the threshold, freight is calculated at checkout. See your shipping cost in the cart before checkout: real freight, no surprises. The full list by vendor is on the Shop by Shipping Location page. Source: Shop by Shipping Location
Why is shipping high on my small order?
See your shipping cost in the cart before checkout: real freight, no surprises. Freight is charged per shipment, and each shipping location bills its own. A small order below that location's free-freight amount pays that location's freight, and a cart with items from several locations pays freight on each shipment. Small parcels (up to 15 lb) ship free on orders of $50+; $9.95 under $50. Heavy, oversize and hazmat items show their shipping on the product page. To lower it: add items from the same location until your cart shows that group reaching free freight (the cart shows how much more you need), or use "Request a quote for this cart" for an exact freight figure before you order. Our cart estimate is set on the safe side, so an exact quote can come in lower. Source: Shipping Policy
How fast do orders ship?
Poly bags and boxes ship in 1–2 business days; other items ship from the warehouse that stocks them. Made-to-order and custom products, including custom-cut matting and bulk pallet quantities, may need additional lead time, which varies by vendor. Lead time is noted on the product page where applicable. Source: Shipping & Returns
What is the return policy?
Before an order ships, you can cancel for a full refund. Business purchases: after shipping, returns need prior approval within 30 days of delivery; goods must be unopened in the original sealed cases, a 20% restocking fee applies, and the buyer pays return freight. Personal (non-business) purchases: unopened, unused items in original retail packaging can be returned within 30 days of delivery, with a 20% restocking fee and return shipping paid by you; both are waived if we sent the wrong item or it arrived damaged. Damaged, defective or wrong items must be reported within 7 days and are fixed at our cost. Hazardous materials, pesticides and other chemicals, and cut-to-length, custom or special-order items can't be returned. Source: Refund Policy
How do I buy tax exempt?
Create a Supply Tie account, then email your state-issued exemption or resale certificate to support@supplytie.com with the subject line "Tax Exempt Application – [Your Business Name]". We verify it, mark your account tax exempt and email you; after that, orders placed while signed in are tax-free. Exemption is not applied retroactively to earlier orders. Source: Tax Exempt Purchasing
What does a business account give me?
One application covers account pricing, net terms and tax exemption. Once approved and signed in, the site shows the rates set for your account, and qualified businesses can order against a PO number on terms instead of a card. Source: Supply Tie Business
How do bulk quotes work?
Case quantities can be added to the cart and checked out at listed pricing. For pallets, large or custom orders, send a quote request; quotes normally come back within one business day with quantities, lead time and freight confirmed. Source: Request a Quote
Why does an item say "Request a Quote" instead of Add to Cart?
Some products, such as pallet quantities, custom sizes and items priced by the job, are sold by quote only. Use the Request a Quote button on that product, or send us your list, and we usually reply within one business day with price, lead time and freight. Source: Request a Quote
Are there order minimums or case quantities?
Some lines have a minimum order, for example $250 for CGS cabinet hardware. On quoted orders, minimum order quantities and lead times come back confirmed on the quote. Source: For Business Buyers
What payment methods do you accept?
Major cards at checkout, ACH or check on invoiced orders, and Net 30 for approved business accounts. See how Net-30 terms work. Source: Bulk & Case Pack Ordering
Can I get a better price at higher quantities?
Larger quantities often price lower. In your cart, use "Request a quote for this cart" (or our Request a Quote form) for a volume price. Source: Request a Quote
Where do you ship?
Supply Tie ships nationwide to all lower 48 US states, from vendor warehouses across the US. Alaska, Hawaii, US territories, APO/FPO and Canada are by quote. Canadian orders are FOB our dock in St. Anthony, Indiana. Source: Shipping Policy
Why is freight charged on a heavy item when my order is over $50?
MRO orders: Small parcels (up to 15 lb) ship free on orders of $50+; $9.95 under $50. Heavy, oversize and hazmat items show their shipping on the product page. Ordering 500 lb or more? Request a freight quote for a better rate. Source: Shipping & Returns
Is there an extra charge for hazardous items?
Items that must ship as hazardous materials carry a flat $23.00 hazmat charge per parcel shipment. Hazmat items always ship at real freight cost (not included in free shipping). Source: Shipping & Returns
Do your prices include freight?
No. Prices on the site do not include freight. Your cart groups items by where they ship from and shows the estimated freight for each group before you pay. Source: Shipping Policy
Something arrived damaged. What do I do?
Contact us within 7 days of delivery with photos and your order number. Defective or damaged items are replaced or refunded at our cost, and approved refunds go back to the original payment method within 5-7 business days. Source: Refund Policy
Can I get spec sheets or a sample before I order?
We send spec sheets with quotes, and we can usually send or bring a sample of film, tape, gloves and abrasives. Ask on the quote form. Source: Request a Quote
Can I set up a standing order?
Yes. If you buy the same items on a schedule, we can set up a standing order: weekly, every other week, monthly or as needed. Send us the list and the schedule. Source: Reorder
Ordering safely with Supply Tie
Is it safe to pay by card on supplytie.com?
Yes. Checkout runs on Shopify, which is certified PCI DSS Level 1, the highest level for handling card data. Your card number is entered on Shopify's secure checkout, and Supply Tie never sees or stores it. We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay and Shop Pay.
Will you ever ask me to change where I send payment?
No. Our payment details never change by email. If you get a message asking you to pay to new bank details, text us at 812-639-2943 before you pay.
Who am I buying from?
Supply Tie is based at 3861 E Schnellville Rd, Saint Anthony, IN 47575 and ships nationwide to the lower 48 states. Email support@supplytie.com or text 812-639-2943, Monday to Friday, 8am–4pm ET. Quote requests are usually answered within 1 business day.
Payment methods, Net 30 and tax-exempt buying are covered in the questions above.