Shipping policy

Shipping Policy

Last Updated: July 24, 2026

SupplyTie sources industrial supplies from a network of manufacturers and distributors across the country. Because products ship from multiple origin points depending on the manufacturer or distributor, shipping costs, methods, and timelines can vary by product. This policy explains what to expect.

Order Processing

Most orders are processed and shipped within 1-2 business days of being placed. Processing times may be longer for custom, made-to-order, or bulk items, or during periods of high order volume.

Shipping Methods

Most orders ship via standard parcel carriers. Freight-heavy or bulk items, such as full pallets or large-volume orders of film and similar products, may ship via an LTL (less-than-truckload) freight carrier instead of standard parcel service. Freight deliveries may require additional coordination, such as scheduling a delivery appointment, depending on the carrier and destination.

Multiple Shipments

Because we work with a number of different manufacturers and distributors who ship directly from their own warehouses, orders containing multiple products may arrive in separate shipments, sometimes from different locations and on different days. You'll receive tracking information for each shipment as it becomes available.

Shipping Costs

Shipping costs are calculated based on the products ordered, their weight and dimensions, and the shipping method required, and will be shown at checkout before you complete your order. Many products qualify for free freight once an order reaches a qualifying size or amount; these thresholds can vary by product category and manufacturer/distributor and are reflected automatically in your cart and at checkout.

Delivery Times

Delivery times vary based on your location, the shipping method used, and the originating warehouse. Estimated delivery times are not guaranteed unless expedited shipping has been purchased.

Damaged or Delayed Shipments

Please inspect your shipment upon delivery. If your order arrives damaged, is missing items, or does not arrive within the expected timeframe, contact us at support@supplytie.com or 812-639-2943 so we can help resolve the issue.

Questions?